New Bassett House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2018-10-17
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe feeling genuinely welcomed from their very first visit. The admission process feels unhurried and warm, whether someone's coming for respite care or making the home their permanent residence. People talk about how staff take time to understand each resident as an individual, creating care that fits the person rather than forcing everyone into the same routine.
The eight family priority themes
- Staff warmth55
- Compassion & dignity58
- Cleanliness60
- Activities & engagement52
- Food quality52
- Healthcare55
- Management & leadership42
- Resident happiness55
What inspectors found
Inspected 2018-10-17
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the September 2018 inspection. This covers how well care plans reflect individual needs, whether staff have appropriate training, whether your parent would receive timely access to GPs and other health professionals, and whether food and nutrition are properly managed. No specific detail about training content, care plan quality, GP access frequency, or food provision is recorded in the available published summary. Dementia is listed as a specialism, implying some level of dementia-specific training was in place.Is this home caring?
The Caring domain was rated Good at the September 2018 inspection. This domain covers whether staff treat people with warmth, dignity, and respect, whether privacy is maintained, and whether your parent's independence is supported rather than managed away. No direct observations, resident quotes, or specific examples of dignified care are recorded in the available published summary. The improvement from the previous Requires Improvement overall rating suggests some genuine progress had been made since the earlier inspection.Is the home responsive?
The Responsive domain was rated Good at the September 2018 inspection. This domain covers whether the home offers varied, meaningful activities, whether your parent's individual preferences are reflected in their daily life, and whether complaints are taken seriously. No specific information about the activity programme, individual engagement, or complaint handling is available in the published summary. The home supports people with a wide range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment, which requires a particularly flexible and individualised approach to daily life.Is the home well-led?
The Well-led domain was rated Requires Improvement at the September 2018 inspection, the only domain that fell below Good. This is the domain covering management visibility, governance, staff culture, accountability, and whether the home learns and improves over time. No specific detail about what the inspectors found concerning is available in the published summary. The home is run by Derbyshire County Council, and a nominated individual is recorded. It is worth noting that the home has since been archived by the regulator, meaning it is no longer operating.
Source: CQC inspection report →
What the evidence base says
The home supports people with various needs including dementia, mental health conditions, physical disabilities, and sensory impairments. They care for adults both under and over 65, creating a diverse community where different generations mix naturally. For residents living with dementia, the staff's patient, individualised approach seems particularly effective. The combination of structured activities, social connection, and personalised attention helps people maintain their sense of self and stay engaged with the world around them. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
New Bassett House scored 63 out of 100. Most areas were rated Good at inspection, but the Well-led domain was rated Requires Improvement, and the published report contains very little specific detail to confirm what Good actually looked like in practice.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe feeling genuinely welcomed from their very first visit. The admission process feels unhurried and warm, whether someone's coming for respite care or making the home their permanent residence. People talk about how staff take time to understand each resident as an individual, creating care that fits the person rather than forcing everyone into the same routine.
What inspectors have recorded
Staff here seem to have mastered the balance between being attentive and giving residents space to be themselves. They notice when someone needs extra support or just a friendly chat, responding to each person's changing needs throughout the day. This consistent, thoughtful approach has helped many residents rebuild their confidence and reconnect with life in the home.
How it sits against good practice
It's the small moments that seem to matter most here — a resident singing along to music who hadn't spoken in weeks, or someone finally feeling comfortable enough to join others in the lounge.
Worth a visit
New Bassett House Care Home, on Park Avenue in Mansfield, was rated Good overall at its last inspection in September 2018, an improvement from its previous rating of Requires Improvement. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good. The home cares for up to 40 people and lists dementia, mental health conditions, physical disabilities, and sensory impairment among its specialisms. There is one significant concern to hold in mind before you visit. The Well-led domain was rated Requires Improvement at the time of inspection, meaning inspectors found weaknesses in how the home was managed and governed. Equally important: this inspection took place in 2018 and the home was archived by the regulator in March 2026, which means it is no longer registered and is no longer operating. If you are researching this home for historical purposes, the 2018 findings are the only published evidence available, and the level of detail in the published summary is limited. If you are searching for a current home, you will need to look at actively registered services in the Mansfield area.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how New Bassett House measures up against the other homes you’re considering. Free account.
In Their Own Words
How New Bassett House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where confidence grows and loneliness fades away
Compassionate Care in Mansfield at New Bassett House Care Home
When families visit New Bassett House Care Home in Mansfield, they often notice something special — residents who were once withdrawn are chatting with friends, joining in activities, and rediscovering parts of themselves they thought were lost. This East Midlands care home has built its reputation on understanding that every person needs something different to thrive.
Who they care for
The home supports people with various needs including dementia, mental health conditions, physical disabilities, and sensory impairments. They care for adults both under and over 65, creating a diverse community where different generations mix naturally.
For residents living with dementia, the staff's patient, individualised approach seems particularly effective. The combination of structured activities, social connection, and personalised attention helps people maintain their sense of self and stay engaged with the world around them.
“It's the small moments that seem to matter most here — a resident singing along to music who hadn't spoken in weeks, or someone finally feeling comfortable enough to join others in the lounge.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
New Bassett House scored 63 out of 100. Most areas were rated Good at inspection, but the Well-led domain was rated Requires Improvement, and the published report contains very little specific detail to confirm what Good actually looked like in practice.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe feeling genuinely welcomed from their very first visit. The admission process feels unhurried and warm, whether someone's coming for respite care or making the home their permanent residence. People talk about how staff take time to understand each resident as an individual, creating care that fits the person rather than forcing everyone into the same routine.
What inspectors have recorded
Staff here seem to have mastered the balance between being attentive and giving residents space to be themselves. They notice when someone needs extra support or just a friendly chat, responding to each person's changing needs throughout the day. This consistent, thoughtful approach has helped many residents rebuild their confidence and reconnect with life in the home.
How it sits against good practice
It's the small moments that seem to matter most here — a resident singing along to music who hadn't spoken in weeks, or someone finally feeling comfortable enough to join others in the lounge.
Worth a visit
New Bassett House Care Home, on Park Avenue in Mansfield, was rated Good overall at its last inspection in September 2018, an improvement from its previous rating of Requires Improvement. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good. The home cares for up to 40 people and lists dementia, mental health conditions, physical disabilities, and sensory impairment among its specialisms. There is one significant concern to hold in mind before you visit. The Well-led domain was rated Requires Improvement at the time of inspection, meaning inspectors found weaknesses in how the home was managed and governed. Equally important: this inspection took place in 2018 and the home was archived by the regulator in March 2026, which means it is no longer registered and is no longer operating. If you are researching this home for historical purposes, the 2018 findings are the only published evidence available, and the level of detail in the published summary is limited. If you are searching for a current home, you will need to look at actively registered services in the Mansfield area.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how New Bassett House measures up against the other homes you’re considering. Free account.
In Their Own Words
How New Bassett House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where confidence grows and loneliness fades away
Compassionate Care in Mansfield at New Bassett House Care Home
When families visit New Bassett House Care Home in Mansfield, they often notice something special — residents who were once withdrawn are chatting with friends, joining in activities, and rediscovering parts of themselves they thought were lost. This East Midlands care home has built its reputation on understanding that every person needs something different to thrive.
Who they care for
The home supports people with various needs including dementia, mental health conditions, physical disabilities, and sensory impairments. They care for adults both under and over 65, creating a diverse community where different generations mix naturally.
For residents living with dementia, the staff's patient, individualised approach seems particularly effective. The combination of structured activities, social connection, and personalised attention helps people maintain their sense of self and stay engaged with the world around them.
Management & ethos
Staff here seem to have mastered the balance between being attentive and giving residents space to be themselves. They notice when someone needs extra support or just a friendly chat, responding to each person's changing needs throughout the day. This consistent, thoughtful approach has helped many residents rebuild their confidence and reconnect with life in the home.
The home & environment
The home maintains high standards throughout — from the reception areas to the gardens, everything is kept clean and welcoming. Meals are a particular highlight, with food that families compare to hotel dining rather than institutional catering. Some residents enjoy occasional lunch outings too, adding variety to their dining experiences.
“It's the small moments that seem to matter most here — a resident singing along to music who hadn't spoken in weeks, or someone finally feeling comfortable enough to join others in the lounge.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
